Privacy Policy for ThistleGlow Retreat
At ThistleGlow Retreat, located at 4502 Heather Lane, Suite 3A, Edinburgh, EH12 5BG, United Kingdom, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website or engage with our wellness and spa services, including therapeutic massages, aromatherapy treatments, facial skincare, hydrotherapy, body scrubs and wraps, wellness consultations, and holistic relaxation therapies.
We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect various types of information to provide and improve our services:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you make a booking, register for services, sign up for our newsletter, or contact us. This may include your name, address, email address, phone number, and payment information.
- Health-Related Information: For certain wellness and spa treatments, we may collect information regarding your health, allergies, or existing medical conditions. This is collected with your explicit consent and is essential for ensuring your safety and tailoring our services to your specific needs.
- Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our services.
- To process your bookings and payments.
- To communicate with you regarding your appointments, special offers, or other relevant information.
- To personalize your experience and offer treatments tailored to your health and wellness goals.
- To improve our website and services based on usage patterns and feedback.
- To ensure the safety and well-being of our clients during treatments.
- To comply with legal obligations.
Disclosure of Your Information
We may disclose your personal information in certain situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, analytics providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of ThistleGlow Retreat, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights (GDPR)
Under GDPR, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where ThistleGlow Retreat relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.
Children's Privacy
Our services are not intended for anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
ThistleGlow Retreat
4502 Heather Lane
Suite 3A
Edinburgh, EH12 5BG
United Kingdom